We’re committed to offering high-quality, personalised tutoring. To ensure fairness and smooth scheduling for both our tutors and students, we ask that you please review the following policies:
Cancellations & Rescheduling
Lessons may be rescheduled with at least 24 hours’ notice.
If you provide less than 24 hours’ notice, the session will be charged in full and considered forfeited.
To cancel or reschedule, please email us or message your tutor directly as soon as possible.
No-Shows
Refunds
Refunds are not offered for missed sessions or last-minute cancellations.
If you have purchased a bundle of lessons, unused sessions can be transferred to another subject or student, or rescheduled if within our cancellation window.
If you are unsatisfied with your first session, please contact us within 24 hours — we’ll do our best to resolve any issues fairly.
Communication & Flexibility
We understand emergencies happen and strive to be flexible wherever possible. If you’re facing exceptional circumstances, please get in touch and we’ll do our best to accommodate you.
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